Service

What countries does Vulto ship to?

Vulto offers worldwide shipping.

 

How long does it take for my order to arrive and how much will it cost?

Vulto’s estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 3 to 4 business days worldwide, but most countries are eligible for next-day and two-day delivery services. Please see below for more information.

Europe                                      1-4 business days                        Free delivery
North-America                                      3-5 business days                        Delivery costs $20
South-America                                      3-5 business days                        $35
Middle-East                                      2-3 business days                        Between $15 and $35
Asia                                      3-5 business days                        Between $15 and $35
China: ¥120
Australia                                      3-4 business days                        $30
Oceania                                      3-4 business days                        $25
Africa                                      3-4 business days                        $35

 

How can I track my order?

Our products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.

 

What payment methods does Vulto accept?

We accept Visa, MasterCard, American Express and PayPal for all countries.

 

How do I exchange or return an item?

Should your Vulto purchase not meet your expectations or should you change your mind, you may return the product within 14 days after delivery, for a full refund or an exchange. Returns are free; you do not have to pay for return shipment costs.

Go to https://vulto.store/service/#returns and fill in your order number. You can select the products that you wish to return, and indicate whether you want a refund or an exchange. After that please drop-off the product at a drop-off point. Should you ship your returns back, you can use the prepaid return label that was included in the original shipment.

After we have correctly received your returns at our warehouse, we will refund the products’ total purchase amount to the payment method used to place your original order within 5-7 business days. If you chose to receive an exchange product, these will be re-shipped within 1-2 business days after we received your return.

 

When will I receive my refund?

After we have correctly and timely received and processed your returns, you will receive the refund of the products’ total purchase amount to the original payment method within 5-7 business days.

 

I have a question or a comment about your products or service.

If you have any questions or comments about our products or service, do not hesitate to contact our Customer Service representatives. You will receive an answer within 8 hours. Our Customer Service representatives are available per email or by telephone.

 

Which size should I choose?

Simply click “Size Guide” on every product page. We have provided the actual dimensions of each product for you to compare with your own body measurements. When an item runs small or large to size, this will be identified within the ‘Fit’ tab on every product page.

PAYMENT METHODS

Vulto offers Visa, Mastercard, American Express, Paypal and iDeal as payment methods worldwide.

REFUNDS

After we have received your return, a refund will be issued, within 7 days, to the same account or creditcard the payment was made with.

The Netherlands: Ordered before 23:00 hrs on business days, delivered the next day. Ordered before 18:00 hrs on Sunday, delivered the next day. Free shipping.

Within the EU: Delivery within 1-4 business days. Free shipping.

Outside EU: Delivery within 3-5 business days. Delivery cost: $20.

We always do our utmost to offer our customers the highest level of service and quality. If for any reason your purchase does not meet your expectations, you may return unworn and unaltered products within 14 days from the date of delivery. Please make sure all labels remain attached.

Fill in the details below and we will send you a return label by e-mail. Please attach this return label to the package and drop off the package at your local post office.

At VULTO our customer’s security and privacy is of utmost importance. In order to guarantee your privacy we shall always process any personal information you provide to us conform the EU General Data Protection Regulation.

Would you like to view your personal information? Or would you like to either change or remove your personal information from our system, please do not hesitate to contact us by email (service@vulto.store).

When does VULTO collect your personal information?

We will collect personal information when you visit our webshop or when you register for our newsletter.

How is your personal information used?

We will use your information for the following:

– To complete orders and to inform you thereof;
– To answer queries and/or requests;
– To keep you informed of new products and/or services, events or offers that we think you may find of value;
– To better analyse our business;
– To verify your identity and prevent fraud;
– To ensure continuous security monitoring of our website, and make changes where necessary;
– To share personalized advertisements with you;

We will never pass on your personal information to any third party for marketing or other commercial purposes.

Which personal information do we collect?

Depending on the type of service you have requested or purchased, we will collect and process the following information:

Registering with our online webshop or offline stores:

– Name & Address in Full;
– Telephone or Mobile number;
– Email address;
– Purchases, orders, shipments, discounts, tailoring orders, custom-made orders, outstanding amounts, complaints, brand preferences, sizes or returns;

Other Information:

In conclusion, we inform you that we only keep records of any transactions you enter into on our website for our own users’ statistics, as well as for the intrinsic security of our website.

Providing personal information to third parties

We may ask third parties to process your personal information in accordance with this privacy statement. These third parties act as Data Processor for us and we will make sure these parties provide sufficient safeguards with respect to technical and organizational security measures and do not use your personal information for any other purposes.

Transferring personal information outside of the eu

We may ask third parties to process your personal information in accordance with this privacy statement. These parties may be located outside of the EU or they can use servers that are located outside of the EU. The level of privacy rights in those other countries may be lower than that of the EU. By using our services you agree to the possibility of us transferring your personal information outside of the EU.

Security

We have taken technical and organizational measures to protect your personal information from loss or improper processing.

The personal information is stored in locations that are physically and technically secured. We log all access to personal information. Only staff that based on their function profile need access to personal information, are allowed to do so.

Rights

If you want to know which information we have collected or if you want to change this information or have it removed you can contact us at service@vulto.store.

You also have:

– the right to object to us processing your personal information
– the right to analyses based on your personal information
– the right to data portability
– the right to revoke prior consent
– the right to file a complaint with us or the Dutch privacy authority

Storage period

We retain personal information in accordance with applicable law no longer than is necessary in a form that enables identifying those concerned, or than is necessary for the realization of the purposes for which they are being collected and/or processed.

Queries or complaints

If you would like to receive more information about us, please consult the section ‘Frequently Asked Questions’ (FAQs). If your questions cannot be found here, or you would like to know more about our Privacy Policy, please do not hesitate to contact us at service@vulto.store.

Our Privacy Policy may be updated from time to time, but be assured that we will keep you informed of any changes on this page.

We always do our utmost to offer you the highest level of service and quality. If you have any questions, our highly skilled team at customer care is happy to assist you. Please feel free to contact us at service@vulto.store or give us a call at +31620552826.